Upset Client

Good day I am so disgusted in your service! I took out a contract for my 17-year-old son in February. This specific contract come with one free gig + 30 free gigs for the first 3 months. The package was delivered on the 21/02/2018. I received my first payment statement in March stating that R708 will be deducted on the 26/03/2018. I immediately made contact with the Contact Centre and was told that the 30 giggs was never loaded onto my son’s contract and THAT he was surfing the net using airtime, which I was billed for. I received an email advising that my query will be attended too (case number is ********** 3). On the 12/03/2018, I received an email advising the case has now been resolved (with no contact from Telkom). I then made contact with the Contact Centre disputing the payment, an agent advised me that he will log this query again( HOW INCOMPENENT). How messed up is this service! JUST LETTING YOU KNOW THAT YOU HAVE LEFT ME NO CHOICE BUT TO STOP THE DEBIT ORDER FROM MY BANK ACCOUNT. I AM DISPUTING THE EXTRA COST AND REFUSE TO PAY. I WILL MAKE AN EFT PAYMENT FOR THE R179, WHICH IS THE AGREED AMOUNT. PLEASE HAVE THIS SORTED OUT ASAP.