Upset and confused Telkom customer

I called your contact centre on Wednesday querying my high bill which was not resolved or escalated but instead I was given a manager’s email address of Nokuthula Ngozo. I have not heard anything from the manager nor acknowledgement, even with the fact that I threatened to go via social media

Once more:

I was doing my budgeting for the month of June and since noted that your invoice reads I owe R2 386.94 for a R1 248 contract (that is an R1 138.94 additional charge) I proceeded to contact your billing department at 14.44pm(10 June) and I spoke to an unhelpful and stubborn Brian to query this and was told I was charged double for device subscription fees and this makes sense as is upgrade policy. Mind you I had upgraded on the 23rd of May which was a week before your billing – as this bill is dated the June 1 2020. This upgrade was done at a iStore Clearwater and I already paid R500 for activation/upgrade fee for 2 devices and nowhere was I advised that I will be charged an additional R1 138.94

This has now left me shocked, feeling betrayed and is not mentally right as the country is in a dire position due to the pandemic, a lot of us are left in financially compromised positions and Telkom has since decided to take advantage of the public by debiting amounts which they feel is right. Not having the courtesy to let me know that I was going to be charged 2 device fees for a month use and I am to accept this for what it is. Your consultants requires adequate training in patience and empathy as I had to also force your consultant to provide me your details as it’s standard practice for Telkom to charge individuals double fees and I need to end my call as far as he is concerned– even after having to try explain myself but that is the reality of the quality our service providers.

I wrote an email to Telkom on Friday 12 June as well as sent a Twitter direct message to them where I am still ignored.

Today marks 8 days since having to call and write to Telkom without any response.