Upgrading my contract without informing me

<p>I app**** for a pay as you go data package at Telkom in January 2016. I sighned a R600-00 debit order for the amount of R585-00. Which left me with R15-00 if I need to use the phone, which I rearly did. </p> <p>Early in February I received a call from Telcom, informing me that they have to upgrade my current copper line to fibre. I specifically asked the operatior if there is any hidden costs involved, and he told me no, all copper wires must be replaced and there are no cost involved.</p> <p>All of a sudden my Telcom account was R945.61!!! and not a pay as u go anymore!!! </p> <p> </p> <p>I did not apply for a upgrade. It was never mentioned to me. I did not go into the contract with them and didnt sighn or asked for the upgrade.</p> <p> </p> <p>Now I am receiving billing amounts up to R3395 for something I didnt ask for.</p> <p> </p> <p>The only feedback I received from the assistant at Telcom is that there was poor communication between me and the operator!!</p>