Upgrading internet speed

I have requested Telkom to upgrade my speed of my internet 3 weeks ago and still nothing has happened. I have spoken to 3 people from their call center and none of them could help me. The last person I spoke to said they encountering a problem when they want to submit the request but she is escalating the problem that was two and half weeks ago. What do a person have to do to get service from these people? What happen to customer satisfaction. Its a petty I have to go through Hello Peter to solve this for me.