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JlR
Jean-pierre le Roux

1 reviews | Active since Apr 2012

01 Feb 2018, 11:03

Upgrading data package and billed for old and new package

So, I upgraded my data contract in Desember after being on the same package for 7 Years, As 8 years back, I closed my bank account due to Telkom not being able to stop a debit order. It seems that they still have the same problem, PS if someone upgrades you need to cancel the previous contract.

I suppose there “ ********** must have run out of Data or wait, they will ask me to send it again or even better call us we will transfer you to several people to test your passions.

O and by the way Case ID ********** 9 were I sent 7 mails over 3 months to try and upgrade to a new Data package was so much fun I gave up and went to a store to do it in person as you do not seem to be able to do an upgrading online. I thought that was the hole idea of the internet?

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Replies (2)
JlR
Jean-pierre le Roux's update05 Feb 2018, 09:13
Reviewer Update
So I have followed 3 routes so far, hello Peter, Facebook and twitter. Hello Peter has no response yet Facebook Pass the buck to a mailbox that is full ********** typical Twitter revered me to ********** lets see what options will be next
JlR
Jean-pierre le Roux's update22 Feb 2018, 10:44
Reviewer Update
Hi there Bronwyn This was 21 days ago, I have made contact via 7 channels Every channel responded within 48 hours, your truly take the cake. I have sent 23 messages between 1 February and 13 February before receiving conformation that the upgrade has been completed. Still waiting for the R400 Telkom took after the cancelation to be reversed (can’t wait till the end of the month to see if you take another R199). If so It will be my pleasure to Advertise Telkom ability to upgrade an account.