UPGRADING CELLPHONE CONTRACT WRONG BILLING

I UPGRADED MY CELLPHONE CONTRACT WITH TELKOM END JULY 2015. I RECEIVED MY FIRST STATEMENT (PAYABLE END OF AUGUST 2015). I NOTED THAT I HAVE BEEN BILLED FOR A MIGRATION OF R1500 (THIS IS AN UPGRADE) THIS AMOUNT SHOULD BE CREDITED. I HAVE ALSO BEEN BILLED R1599.00 FOR MY CONTRACT IN STEAD OF R1499.00 (FOR A SAMSUNG GALAXY S6 PLUS UNLIMITED PACKAGE). IN SHORT. R1700.00 SHOULD BE CREDITED ON MY INVOICE.<br> <br> I REPORTED THIS ON THE 11TH AUGUST 2015 AFTER I RECEIVED MY INVOICE AND GOT A CASE NUMBER ***9. I WAS PROMISED THAT SOMEONE WILL COME BACK TO ME WITHIN 42-72 WORKING HOURS. IT IS DAY 13 TODAY. <br> <br> EVERY TIME I PHONED (8X) IS WAS INFORMED THAT THEY ARE STILL LOOKING INTO THE PROBLEM.<br> <br> I WAS PROMISED THAT THEY WILL SORT IT OUT BEFORE THE NEXT DEBIT DATE - END AUGUST. <br> <br> WE ARE 5 DAYS AWAY.<br> <br> I NEED THIS SORTED OUT BEFORE TELKOM TAKES MONEY THAT IS NOT DUE AND OWING TO THEM!!!!!<br>