Upgrades department requires some alignment

<p>I do not appreciate the fact that I am called up every week regarding upgrading of my contract and having to explain to all the consultants the same issue. Why does telkom not have a system in place for consultants who follow up on upgrade customers to view comments from previous follow ups. I constantly say that I am switching to prepaid but no record is made of it anywhere. What I also don't like is rude consultants. I got a call this morning at 8:54...I explained the same thing only to get told that I must go into a store and put my cancellation to save everybody the frustration with the call being swiftly cut thereafter. I am fully aware of the 30 days notice period and if I choose to go prepaid 6 months after today that's my problem. But again if call centre agents do not input into the system comments made during a call how will the next consultant know the customer's requirements? </p>