Upgrades a mess and complaints procedures takes ages!- Telkom case ***8

<p>Good advice to any Telkom Mobile client: When you want to upgrade, rather consider account conversion to Pay as you go and then you apply for a new contract. Let me explain why:</p> <p>1. If you have a contract with discounted internet bundles, this bundle will transfer to your new contract AT FULL COST! This happens due to poor processing in the back office. (or this is what I was told)</p> <p>2. When you receive excessive bills do not try to go to a Telkom shop - they cannot even log a dispute but need to log a "request for bill dispute", which means a third party along the line can mess it up again.</p> <p>3. Forget about the email service from the web page. This is ignored and does not even show on their records.</p> <p>4. If you call the call centre you may find very helpful staff, but the response time to address such dispute takes up to 3 weeks. Not very helpful if a lot of money was deducted by debit order in error!</p> <p>5. If you take action and reverse the debit orders yourself, you will soon get a notice that your account will be cut, without them properly investigating if the account is correct.</p> <p>6. If you do log a case with Accounts the response time will be most likely too slow to reach Collections and your line will be cut anyway - as happened to me today.</p> <p>If your line is cut you cannot make a free call to the customer service department any more. </p> <p>Clearly this is not a company with compassion for its customers!</p>