Upgraded to SmartHome Advance - was false

Reference: *** - I upgraded to Smart Home Advance on 22nd November '2014. I was immediately billed but only got my package last week Wednesday 28th January '15. My internet connection was extremely slow and I was told I had reached my 20G cap. however, when I phoned to upgrade I was told I would get 20G+ 20G (free) with 500MB ****le usage. Now I get told I only had 10G then I will get 10G free making it 20G - this is NOT what I was told when I did the upgrade. Now i'm trying to get it sorted, i'm sending messages all the time via my Telkom communication and NO ONE is bothering to call me back. I am not going to open my package and use anything from it - I want a refund from November '14 till now! and I need alternatives. Can someone advise how I can get Wi-Fi without Telkom!!