MV
Muhammad V

1 reviews | Active since Jul 2013

30 Nov 2015, 11:21

Upgraded to 10MB line for R699 being charged R774

I upgraded to a 10mb line in august. The sales consultant told me that it will only cost R699 per month. It is now December and I am being charged R774. I logged a dispute and the contact center told me that because I upgraded, I am being charged 774. Neither the sales consult nor the website stated that upgrading would attract a different charge. Please fix this as I am considering cancelling my line and will not renew my 2 cell phone contract with you because of this. I want my money refunded from August till December for the overcharged amount. It's a shame that every time I got a problem with you I have to come here to get it resolved.

0
Replies (1)
Telkom
Telkom's reply30 Nov 2015, 15:00
Official
Hello gamerza,

Apologies for the confusion caused.

We will liaise with the Billing Team and revert back soon.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is SM172907.

Regards
Frank
Social Media Team
***
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