MV
Muhammad V
1 reviews | Active since Jul 2013
22 Jan 2016, 11:31
Upgraded to 10MB line for R699 being charged R774
I upgraded to a 10mb line in august. The sales consultant told me that it will only cost R699 per month. It is now December and I am being charged R774. I logged a dispute and the contact center told me that because I upgraded, I am being charged 774. Neither the sales consult nor the website stated that upgrading would attract a different charge. Please fix this as I am considering cancelling my line and will not renew my 2 cell phone contract with you because of this. I want my money refunded from August till Now for the overcharged amount. Calling the call center doesn't help. No one is fixing this. I will cancel if this is not resolved by the end of this month I've had enough
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Replies (1)Telkom's replyOfficial
22 Jan 2016, 13:55Hello gamerza,
Thank you for making contact with us
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible via the contact provided.
We do apologise for the inconvenience. and please be assured that we will make contact soonest.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible via the contact provided.
We do apologise for the inconvenience. and please be assured that we will make contact soonest.
***
Regards
Keagan
Telkom Social Media Team
Telkom's reply22 Jan 2016, 13:55
Official
Hello gamerza,
Thank you for making contact with us
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible via the contact provided.
We do apologise for the inconvenience. and please be assured that we will make contact soonest.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible via the contact provided.
We do apologise for the inconvenience. and please be assured that we will make contact soonest.
***
Regards
Keagan
Telkom Social Media Team
