Upgraded the number that I didn't want upgraded

I am disgusted with Telkom, this morning I was trying to make a call and its saying insufficient funds,I normally load via *123# I then called your customer service department and spoke to Nonaswazi who advised me that I must load airtime to make a call and I said why must I do that when I have been making calls for years and I get billed for the extra calls if they not on my Telkom network. She then said that my contract was upgraded and I said well that needs to be cancelled as I never requested an upgrade. She proceeds to say that I must call 10213 and take it up with them. To say im disgusted with Telkom is an understatement .this is the reason why I wont upgrade my contract with you ever!

I then called 10213 and spoke to Aviwe who was full of attitude, I WANT YOU TO LISTEN TO BOTH CALLS!!!! I want my contract changed to what it was before and I want that person who made the mistake to be disciplined. I have to be wasting my work day on the phone sorting a TELKOM problem out!!!!