Upgraded Package and new router delivered on the 26 October. Router tends to reset to default settings overnight and needs to be configured every morning in order to make of services

Called the contact centre for assistance and they assisted with password reset as after every configuration the password needs to be reset. We were asked to go to the nearest branch to swop the router as it's only a few days old. However at the, Forest Hill shop/branch they didn't even bother listening to what the problem is and said they need to send the router for repairs. This is not the first time we have attitude issues at the Forest Hill shop. Well I honestly expected that service as the staff members are basically clueless and have no customer service s****s but too busy with their private chats and jokes. Telkom service has really deteriorated. Why should a brand-new router be sent for repairs whilst this causes inconvenience for a paying customer??? Can Telkom not screen their staff before employing ???

It's actually embarrassing to say that I was an ex Telkom employee and gone are the good old days where customers came first and every effect was made to satisfy the customers needs. I would like this resolved a.s.a.p and we intend to cancel services. Well to hell with breach of contract as we see that Telkom continuously breaches contracts with their customers with their pathetic service ..