UPGRADED ON 27 NOVEMBER AND STILL HAVE NOT RECEIVED MY HANDSET AND WATCH

I upgraded 2 of my lines on 27 November 2020, one upgrade arrived , thank you. The second line has been upgrade on the system BUT I HAVE STILL NOT RECEIVED the HANDSET AND THE WATCH , I have spoken to 10 yes 10 consultantts , AND EACH ONE DIRECTS ME TO SOMEONE ELSE AND CANNOT RESOLVE THE ISSEU !! YET I need to pay with NO UPGRADE !!!!