JN
Julie N
1 reviews | Active since Jul 2011
07 Dec 2015, 11:30
'UPGRADED' MY UNLIMITED PACKAGE TO TALK 250
I upgraded my talk 250 account to a business line in November,<br> <br> Telkom have now downgraded my husbands contract from an unlimited package to a talk 250 by mistake<br> <br> 12 days later the situation has still not been resolved - my husband is a business man and his phone is locked because 'his airtime is finished!'<br> <br> dealing with complaints with Telkom is a nightmare - no one accepts responsibility and no one ever comes back to you!!!
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Telkom's replyOfficial
07 Dec 2015, 12:20Hello Campsppl,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received. We will have the current issue investigated and provide suitable feedback as soon as possible.
Included below is the link to your report.
http://hellopeter.com/company-zone/update-response?report=***
***
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received. We will have the current issue investigated and provide suitable feedback as soon as possible.
Included below is the link to your report.
http://hellopeter.com/company-zone/update-response?report=***
***
Regards
Narriman
Telkom Social Media Team
Telkom's reply07 Dec 2015, 12:20
Official
Hello Campsppl,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received. We will have the current issue investigated and provide suitable feedback as soon as possible.
Included below is the link to your report.
http://hellopeter.com/company-zone/update-response?report=***
***
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received. We will have the current issue investigated and provide suitable feedback as soon as possible.
Included below is the link to your report.
http://hellopeter.com/company-zone/update-response?report=***
***
Regards
Narriman
Telkom Social Media Team