CL
Charles L
1 reviews | Active since Sept 2015
07 Sept 2015, 09:45
Upgraded my line then suspended my account
I wanted to upgrade to a faster line.<br> I payed up my account that was in the rears and asked to increase my limit to R1000 so it can never be in the rears again.<br> <br> They told me it is paid in full and I can upgrade. I asked for the upgrade and it went thru but I have to wait 72 hours. I waited and they disconnected my line. When 'n phoned them that say I owe them -R900...... That is les than my limit!!!<br> <br> Now I have to phone them be on the phone for 10min to rectify a problem that shouldn't be there.
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Replies (1)Telkom's replyOfficial
08 Sept 2015, 08:05Hello Charlesliversage,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team for further assistance.
Your reference number is SM143471.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team for further assistance.
Your reference number is SM143471.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Telkom's reply08 Sept 2015, 08:05
Official
Hello Charlesliversage,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team for further assistance.
Your reference number is SM143471.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team for further assistance.
Your reference number is SM143471.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
