Upgraded line, did not deliver

Hi Telkom Team, <br> <br> I called 2 weeks back from today and asked for my ADSL line to be upgraded from cap to uncap and a faster line 4mbps. This has not been done, My wife who is the owner of the account was told today that it was set to uncap but not the line. <br> <br> This portray Bad service, as the lady we spoke to said that the Engineer would come out perform the update at the exchange as well. Nothing was done.<br> <br> Call on the Cell phone and speak to my wife.<br> <br> Kind Regards,<br> Jakeem