GH
Gerda H
1 reviews | Active since Apr 2011
08 Jul 2015, 07:26
Upgraded but ADSL Line Worse
I've Upgraded from 2Meg to 4Meg line at Telkom NOW my upload speed is permanently EXTREMELY SLOW my Download speed is 034 and Upload 038. I will not pay for 4 Meg line and receiving less than 1meg. I reported this the same day as my upgrade 1 July 2015 and up to now they only say they escalating the fault.??? This is now totally ridiculous how can upgrade pay more and get less.<br> CAN SOMEONE HELP ME OTHERWISE I WILL FORWARD THIS TO THE CONSUMER COUNCIL TODAY IF NO RESPONSE WITHIN 3 HOURS.
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Telkom's replyOfficial
08 Jul 2015, 08:04Hello Midway,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM123797.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM123797.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Telkom's reply08 Jul 2015, 08:04
Official
Hello Midway,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM123797.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM123797.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***