Upgrade with Telkom mobile now foing on for a week

On Saturday 10 October we visited the store in Bloemfontein at College square. After about half an hour we were finally help by a gentleman namer Abby. He informed us that he does not have stock and will have to phone head office. The stock arrived on Wednesday and we went to see hom on Thursday. According to him the application was sent through! It is Saterday again and there is still no response. Went to the stoor where a lady informed us that they did not follow prosedure correctly so they do not know how long the upgrade will take! Why should I a paying customer be penalized because the telkom personell does not know how to do their jobs? I have had nothing but bad luck since I've been with them! I am sure just like my million calls to Telkom 1****1 nuber this complaint to will just be ignored.