Upgrade which no-one at Telkom knows if it is active or not or how to activate it

Dear Anyone who is hopefully competent at Telkom

Re: *** contract and upgrade thereof

This matter is now absolutely ridiculous, time wasting, airtime wasting, money wasting, petrol wasting, frustrating and a true illustration of how *********** Telkom and it's personnel are.

With a consultant named Abdullah I opted to upgrade the above mentioned number and contract to the contract that offers 10Gb Night surfer, 10Gb day time data and 10Gb promotional data with a lit box. This was delivered on the 12th of July 2019.

From the 12th of July the following happened: First indicated that the contract is activated on the previous sim card; Then it was said that I must Rica the new sim card; Then it was said the new sim is now Rica's; Then it was said that the new sim card will never work cause it is only a shell; Then it was said that the new sim card IS the right one to use but to phone an outside firm that deals with the upgrades; Then it was said that the outside firm does not do the activation; Then it was said that Telkom has activated the old sim card with the new contract data; Then it was said now it is activated on the new sim card; Then it was said that the issue is not yet resolved and that it was escalated as Telkom does not know why it is not yet activated; Then is was resolved but not activated; Then it was escalated again; Then it was resolved (with email and sms confirmation) All the above mentioned happened from 12 July up to 22 August. Now I phone AGAIN as the data does not seem to last (spoke yet again to 2 consultants today both with different stories): First consultant stating there is 10Gb Night surfer, 9.45Gb Day data and 1Gb promotional data; Second Consultant stating that the new contract is NOT activated and that the last case was never resolved (even though email and sms conformation was received stating it was resolved) During all this the following case numbers were allocated: ***9; ***0; ***0 Some of the consultant's names that I can remember: Jessica; Zakhirah; Frank; Thando; Salome; Busisiwe; Abdullah; Now, just reading through the above info - WHAT IS HAPPENING???????????????????????????????????? Am I paying for a service which no-one knows about???????? Does Telkom personnel know about the promo they ran??????? Does Telkom know what the word 'RESOLVED' means???? Does any one at Telkom know anything about service/data/contracts/ANYTHING???????? Can anyone at Telkom take responsibility and ACTUALLY RESOLVE A MATTER PROPERLY????????? What does Telkom propose I do to resolve he matter???????????? Will Telkom give back the money and time wasted on airtime, data, fuel???????????

Telkom: GET YOUR HOUSE IN ORDER!!!!!!!!!!!!!!!!!!!!!!!!!!! Telkom: FIX THIS MATTER!!!!!!!!!!!!!!!!!!!

During all this you STILL EXPECT me to pay - for a service which is not activated????????

This is not a complicated matter, fix it! I am so tired of getting a different answer every single time. And guess what IT IS STILL NOT RESOLVED

And next time I phone Telkom, do not tell me to NOT SWEAR - if the above happened to you, would you be able to contain swear words???????????????????????????????

Regards