mH
mumtaz H

1 reviews | Active since Apr 2017

18 Apr 2017, 12:16

upgrade vs new contract

<p>account number ********** 48816.<br />this contract was supposed to be cancelled when I upgraded.<br />I have looked for all the reference numbers but could not find them. I was at the mall of the south and the glen Telkom shops. I have queried this 6 times and now suddenly, no one knows anything.<br />I then cancelled the debit order as nobody seems to listen</p> <p>account number ********** 90<br />I discovered that, I did not UPGRADE... I apparently took out a new contract.</p> <p>Well now, I have been handed over to MBD attorneys and still, not one person has ever called me regarding my disputes in regards to ********** 48816<br />even though I have no proof of all my efforts to resolve this, I am putting out there as i am not lying about this.</p> <p>I would also like to challenge the validity of the new CONTRACT ( ********** 90) SINCE I WAS UNEMPLOYED AT THE TIME! This contract I will gladly take to the consumer and credit acts as you so easily handed me over to the attorneys. </p> <p> </p>

0
Replies (7)
Telkom
Telkom's reply18 Apr 2017, 12:49
Official

Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Telkom
Telkom's reply19 Apr 2017, 14:19
Official

Good day,

Please PM us the actual number in question because you only have one number active with us.

Kind regards

William

Telkom Social Media team

Best regards,

Telkom
Telkom's reply20 Apr 2017, 15:22
Official

Good day

Kindly provide us with the actual number in a question because you only have one number active with us.

Regards

Thabiso

Telkom Social Media Team.

Best regards,

mH
mumtaz H's update20 Apr 2017, 15:46
Reviewer Update

account number ********** 90 - ********** 100 - ******* new contract
account number ********** 48816 - ********** 650 - account handed over

I gave you the numbers already

here is my ID ********** 277088

You have handed me over but you cannot pick up my accounts??????

You have done a new contract without the relevant documentation as per the credit act and you cannot pick up my account?????

mH
mumtaz H's update28 Apr 2017, 10:19
Reviewer Update

still no call. no resolution. no update. no idea. no nothing

mH
mumtaz H's update01 May 2017, 14:24
Reviewer Update

MBD attorneys are harassing my 67 year old mother. telkom. you disgust me. get back to me on my dispute please and tell your attorney that I have no intentions of running away from ********** like telkom

mH
mumtaz H's update01 May 2017, 14:26
Reviewer Update

MBD attorneys are harassing my 67 year old mother. telkom. you disgust me. get back to me on my dispute please and tell your attorney that I have no intentions of running away from ********** like telkom