Upgrade unsuccessful

<p>Hi</p> <p> </p> <p>I received a call from a Telkom sales consultant on 16 Aug 2016 asking if I am interested in a line upgrade for my ADSL. After a more than 30 minute discussion I agreed. The consultant said that I will receive a sms with my new login details and then I should go collect my new model from my nearest Telkom shop. The consultant also gave me a number their (or so they said) number that I can call if I have any issues. Needless to say that number now does not work, just unavailable 24/7. Got through to it once and was told they will call me back. Have also called the call centre numerous times and reported it on Twitter as well. No luck all I get is someone will get back to me. I am also never given the fault reference number either. How is this for after service? More like no service. I also have been struggling with extremely slow line speeds last two weeks and was told it is because I do not have the new modem, which I cannot believe and whose fault is that?</p> <p>I was also told that I will be upgraded to a 4 Mbpm line with 60GB data, if that is finished will go back to 2Mpbm line uncapped for R540 per month. I received my new bill this morning and it was R600? </p> <p>Due to the very bad service and the upgrade being unsuccessful I wish to CANCEL my line upgrade and stay on my old package - no contract/uncapped/2 Mbpm line for R580 pm.</p> <p> </p> <p>Your urgent assistance will be appreciated.</p>