UPGRADE TO WIRELESS SERVICE

Reference to my last post. I yet again made another call to the hopeless help centre 10210 on 02/01/2019 at approx. 15H24. This time I learnt that you go through any of the first available centres in PLZ / DBN or CPT. As I requested for a specific supervisor and that was the explanation that was received because that supervisor was not know to the PLZ branch. My call was attended to by Zinkhitha who put me through the supervisor Pamela Malebye. The reason why I post this response because the promise to call me back today was not fulfilled. I was still shocked that in my discussion with Pamela that my activation was still not attended to. I further realised in my discussion that it does not take 48 hours for activation as mentioned on the delivery document. It dose not take 72 hours as I was informed when I queried the dead line. It now surprises me as it takes 30 days for activation. This is a breach of contract. Secondly I have to pay a line service fee for the duration that I do not have access to the line that Telkom provides. I'm not sure is Telkom management reads our responses firstly because if someone did then I would have received a call. I might just be one customer, but if you do an analysis on business lost for poor service you will realise that every cent makes a rand and over a calculated period you will be out of business or run the risk to down size. Some people don't care about customer service. Without a customer, you have no business. Without a business your current employees will be unemployed. Educate them to provide efficient and professional service to sustain this business which is eroding slowly.