Upgrade to VDSL signed, now not available

Hi<br> <br> unfortunately i have to go this route, as email queries directly to you stay unanswered<br> <br> on 2015-02-14 a salesperson offered me an upgrade to VDSL as they had infrastructure upgrades done in the area. i agreed to the all inclusive deal for R768 pm. i was informed that they would contact me within 14 day's to get installation done. on 2015-02-07 i phoned call center to get an update. i was informed that there was no such upgrade loaded on the system and that VDSL aren't supported in my area, max speed is 4 MB/s. i went to telkom in clearwater mall to confirm the above mentioned. they stated the max speed in area is 10 MB/s normal ADSL, and they were not aware of any R768 pm special.<br> <br> i was sold a product that's not supported, upgrade not on systems, conflicting statements between call center and store and store not aware of special.<br> <br> please provide detailed feedback<br> <br> while in store i heard about a 25% discount that is offered if you do not move your line, by when will this reflect on my account?<br> <br> <br> <br>