Upgrade to fibre

I was contacted on the 7th of Feb for an upgrade to fibre. I spent 30 mins on the phone to compete the process. 6 weeks later no feedback. I tried calling the help line and spent another 30 mins being routed to the incorrect department.<br> <br> 1. Why is this taking so long?<br> 2. Why can I not get direct feedback?<br> 3. Telkom contacted me to upgrade to fibre and committed to a timeline - I will accept no excuses <br> 4. Call centre is very poorly run - been tranferred multiple times to the wrong department<br>