Upgrade to 10mb ,3 weeks of hell, NOW its 4mb

Dear Telkom<br> <br> i have a bone to pick with you. I upgrade my package from 2mb uncapped adsl to 10mb uncapped adsl. <br> for 3 weeks i barely get any service. and then suddenly out of the blue i get contacted by a representative to ask how im enjoying my internet line upgrade. <br> <br> i explained to the representative that im still receiving 2mb and UNDER. and the line is not upgraded. <br> for the following week i had received calls every day of someone working remotely. making the situation worse on my end.. and claiming they had fixed the issue. <br> <br> eventually i get called by a technician who is working on it remotely. and he eventually is convinced im softcapped which i disagree'd and proved him wrong when he logged into the account to look.. but he noticed that the account is listed as 2mb uncapped still. <br> <br> so they upgraded the line but not the package and i have to go into telkom direct to solve the issue <br> (I DID THIS) after hours of waiting for anything to happen at telkom direct tyger valley. <br> I eventually got the lady to upgrade the system entry from 2mb to 10mb.. <br> <br> for two whole days i barely got 7mb connection.. <br> today i call and find out the system registers me as >4mb