Upgrade taking very long

Hi, <br> <br> With my previous mobile network (Vodacom, MTN), when I upgraded it took merely a day if at all. Due to poor service at the Brits branch (causing me to cancel my other contract with Telkom also due to an upgrade that took too long). I thought if I come to Pretoria, the service will be better, fooled me. <br> <br> On the 09/11/2015 around 9 I were in the Telkom shop, Mpho gave the papers and we signed. The \system"couldn't download 4 questions"