Upgrade taking too long

At the beginning of February 2016 I spoke to the call centre and said that I wanted to upgrade my existing ADSL line from the Telkom Simple to the Simple Uncapped. This initial order was not actioned so when I called in again I re-instated the order on 10/2/2016 and was first told it would take 72 hours. After 3 days I called to find out the status and was told it actually takes 7 to 21 days to activate and mine was booked for 24.2.2016. When I called on the 25th I was told that it was done but it takes 24 hours to activate and I would receive and SMS saying that it was done.<br> Needless to say, I never received the SMS and I had to call back and on 3 March I escalated the order (ref ID832293) but still nothing.<br> Today when I called I was told that it is still with the technical department.<br> <br> So what do I do, how can a simple upgrade take over a month to \not\" be done? "