Upgrade taking forever

<p>I would strongly deter anyone from joining Telkom Mobile or wishing to upgrade with them. On 16.09.2016, I received an SMS from Telkom that I’m due for an upgrade and that I must call 10213, stating my “123” promo code. Very excited by the news, I called 10213 on 24.09.2016 and after waiting for ages, I was eventually assisted to do my upgrade and was told that I would get my new sim card and mobile device within 5-7 working days. On 02.10.2016 there was still no sign of my upgrade. I then called the 180 number and they had no idea what I was talking about, saying that I cannot do an upgrade telephonically. I then called 10213 again and I was informed that my upgrade was never processed! I then had to go through the whole tedious process again for an upgrade. Today is the 18th of October and still no sign of my upgrade! I’ve called the 10213 number on numerous occasions, but I’m either transferred to another department who doesn’t answer at all or I get cut off. On one occasion I held for exactly an hour after which I was automatically cut off. I’ve sent an email – no reply. I’ve chatted to 4 consultants online and no-one was able to help me. All they said was that they would ask the upgrade department to return my call, but still nothing. The best part of it all is that I received a very cheeky email from Telkom on 06.10.2016, informing me of how I should go about to understand my new bill upon my upgrade! Yesterday, 19.10.2016, I called the 10213 number again and after being transferred to the 4th person, I was told that they attempted to deliver my new upgrade three times... to the wrong address! And now my upgrade has gone back to Telkom. Why didn't anyone call me?!? I am so fed-up and disappointed, and wish I had never opted to have an upgrade with Telkom Mobile.</p>