Upgrade takes longer than signing up for a new service

<p>I requested an upgrade of my 20mbps VDSL line to 40Mbps last month (30 june).</p> <p>My request is still not finilised. I have called atleast 30 times, and no one bothers to try and come up with a solution.</p> <p> </p> <p>Apparently there is a "jumper" that needs to be connected. This jumped is only referenced by Sales, as technicial tells me that there is no Jumper - my line is perfectly upgradable to 40Mbps. according to Technicial - "sales are not doing their jobs".</p> <p> </p> <p>To address the jumper issue: </p> <p>1) A technical supervisor upgraded my speed to 40mbps while I was on the routers status page. I physically watched the speed jump from 20mbps to 40mbps. We did a speedtest, and he verified that my line would be rock solid as I am very close to the exchange. He also debunked the "jumper" issue.</p> <p>2) 2 unrelated Telkom ground technicians that work at my exchange have told me that they do not "connect jumpers" anymore (old technology issue). The speed upgrades are done by sales. </p> <p> </p> <p>But - according to sales - there is a "jumper" that is preventing me from getting my speed (regardless of advice given from technical, and the fact that my speed was magically upgraded without this jumper...).</p> <p> </p> <p>I did manage to get a supervisor called Denzel to help me. He gave me 24hours to investigate, and promised to call by 3pm on thursday. This call never happened. I called back to ask for him - and was then told to wait as he will advise me of the progress. This wait took 1hr (while I had to listen to your holding music). </p> <p>I was then passed onto a technical sales person (the line was bad, so I cant verify his name). He told me that he would call me by midday on friday. He could not give me a number as he "cannot be contacted". </p> <p>He never called. </p> <p> </p> <p>Now what? </p> <p> </p> <p>Is this how Telkom resolves issues?</p> <p> </p> <p>Could someone please do their job and sort this out for me? </p> <p> </p> <p>It would be quicker for me to cancel my service, and sign up for a new DSL service with the 40mbps VDSL speed. Atleast the store confirms with you the exact day the technician will be out (usually done within a week). </p> <p> </p> <p> </p> <p> </p>