Upgrade sucks

<p>This is my 3rd year having a contract with Telkom. The first 2 years was awesome service and all. Then I upgraded in April on both my lines to the S7 at Southgate Mall where I was advised my package stays the same everything was fine, thereafter Telkom has been messing up my debits like crazy. I have phone in numerous times to correct my debits. Now in November they are advising me that my contract has changes if I want the same benefits my premium would go from R500 to R1000 and if I want to pay the same amount as I am I will not be getting any Data. A call was logged for me and I was promised a call before the 1 December to resolve this issue which so far has not happened. I called in again today and was transferred to the credit department were one of the consultants advised me the system shows I only upgraded in November and they can’t help me I must go to the store to have them resolve my issue. I asked her to send me that in writing and she asked for me email address I gave it to her and asked her to confirm it back to me which she did the dropped the call in my ear. I called back to speak to a manager and had to explain my whole life story to the consultant for her to transfer me and once again the call was dropped. I have had about all I can’t take from Telkom and would like this matter resolve NOW. I am not willing to pay anymore then what I have been paying and I want to benefits that were promised to me.</p> <p> </p>