Upgrade sale consultant

App**** for an upgrade on the 4 August 2021 received 7 sms from 8 to 10 August 2021 with the following message: Thank you for ordering a Mobile deal with Telkom, we would like to confirm that your application is still pending awaiting stock. We will be update you once stock is available. We appreciate your patience. Kindly email us at ?*** ??should you require assistance. Thank you for choosing Telkom. Called the sales on the 18 August 2021 only to be told that the application was declined on the 16 August 2021 as I do not qualify for an upgrade which will only happen on the 36 months when my contact ends. Told the consultant that his not making any sense and that I was advised numerous times when I inquired about the upgrade that I can do the upgrade on the 3 August 2021 so why was I not informed when I did the upgrade on the 4 August that I do not qualify for the upgrade. Consultant told me that his logging a request to the consultant that did the upgrade and that I can follow up on this request. I was not happy with the answer and informed the consultant I want to be contacted and I need explanation as to why I was told that I qualify for an upgrade on the 3 August 2021. I request a full explanation on this urgently.