KC
Katherine C
1 reviews | Active since Jan 2015
13 Oct 2015, 12:16
UPGRADE PROBLEMS
Very friendly sales team (telesales) phones me to ask if I would like to upgrade to a faster ADSL and wins<br> me over to say yes with her great sales skills. The line has now apparently been upgraded to a 4 mg line but alas for me ADSL has never worked since. This all happened on the 5 October 2015 and I have an<br> fault number (72OCTK051015) and an escalation number 761897. I am so sorry I did this upgrade because for the past 25 years I have had minimal problems and now for over a week I don't have access to internet and to be able to have access is vital to the job I do. PLEASE HELP ME
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Telkom's replyOfficial
13 Oct 2015, 13:19Hello 123peter,
A very good day to you!
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your Social Media reference number is SM155875.
Regards
Joshua
Telkom Social Media Team
A very good day to you!
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your Social Media reference number is SM155875.
Regards
Joshua
Telkom Social Media Team
Best regards,
Telkom's reply13 Oct 2015, 13:19
Official
Hello 123peter,
A very good day to you!
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your Social Media reference number is SM155875.
Regards
Joshua
Telkom Social Media Team
A very good day to you!
This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.
We do apologize for any inconvenience we have cause to you.
Your Social Media reference number is SM155875.
Regards
Joshua
Telkom Social Media Team
Best regards,