Upgrade problem

<p>i have been trying to upgrade for 5 weeks now and this is my problem.i went to the telkom store in Cresta Shopping centre to upgrade but i was told that i am owing them R2000. the reason was that they put my wifi contract on someone elses name and now i cant upgrade because of that. i have made numerous calls to telkom and been to the store more than ten times now. they always say that they are opening a case to sort out the issue but i have not received one call back from them or the call centre to resolve this matter. i dont see how their mistake becomes my problem as i have a debit order in place witch has being going off as normal every month and i didnt know that they made this mistake until i decided to upgrade.</p> <p>all i want is my upgrade to be sorted out but they say that even though it is their mistake, i have to wait till they sort it out. i think five weeks is more than enough time to sort this out but apparently i need need to be paitient because they have procedures in place. if they did follow procedures, i would not be in this position right now. the two consultants involved in this matter were Tumelo and Pinky. both of them promised to assist me and get back to me but none of them did. everytime i asked for the manager, he was never available to assist. whenever i go to the store, there are always alot of othe rclients also complaining about the bad service.</p> <p>please assist to resolve this matter as i am thinking of taking this up with a lawyer as my account information was misused and now this has become a thorn in my flesh because of these *********** people.&nbsp;</p> <p>thank you in advance...</p> <p>&nbsp;</p> <p>&nbsp;</p>