1 reviews | Active since Sept 2011
Upgrade or downgrade??
<p>I have been on a R199 10GB+10GB package on Telkom Mobile for a good 4 years now. I recently received an sms saying that I am due for a promotional upgrade. Upon contacting the call centre, I was told that the options I have are to "upgrade" to the exact same package, but for R299!!! Are you kidding me? Essentially I am being asked to pay more for the same thing I already have. I have never experienced something like this in my life.</p>
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Moenieb.
Telkom Social Media Team.
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Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Basically the response is exactly what I said originally - Telkom wants me to "upgrade" by paying more for the same thing that I already have. Telkom - rather do not call it an upgrade, instead something like "forced price increase", at least be transparent.
Basically the response is exactly what I said originally - Telkom wants me to "upgrade" by paying more for the same thing that I already have. Telkom - rather do not call it an upgrade, instead something like "forced price increase", at least be transparent.