UPGRADE OFFER MADE BY TELKOM IS A DOWNGRADE

I wrote a review about Bad Service after an offer made by Telkom. My internet service was down, no email and my IDS was down. After I contacted Telkom again from my side at 10213 and after the consultant told me the previous day they were doing a credit check the y informed me my account was credit. They then told me i must contact 10210 to sort out my password. Guess what all of a sudden they were able to send me a password. Why did I have to contact them? Well after setting up and doing a speed test, my speed is 2.3mb/s. I was offered 10Mbs as an upgrade to my 4Mb/s. I tested my IDS, it informed me my data has run out. Really, my contract which is still live gives me unlimited data with my ADSL, an offer Telkom also made to me. So Telkom, I don't need you if I do not have unlimited IDS!!!! If this wrt the IDS being unlimited cannot be sorted out, send me an email, I will live out contract until May 2019, then it's goodbye. I have spent hours with 10210 an 10213 since 29 January 2019 to just find there is another problem. LET ME STATE THIS, I WANT MY EXACT PACKAGE WITH THE EXCEPTION OF 4 MB/S TO 10MB/S, or put it back to 4Mb/s. Email me your decision please. One final thing, if I am paying for 10Mb/s I want 10Mb/s. I know there things that influence the speed but not down to 2.3Mb/s. I will say THANK YOU for getting my ADSL and Email up and running again.