Upgrade of package

I have requested from Telkom to upgrade our service, of which the sales person did not explain how the package works. After numerous calls to Telkom, all we get out from them is that they will either call us back or their system is offline. Its been more than a week and we haven't received any feedback from them nor has out package been upgraded.

Its very easy for them to sell their products, but once you have any queries or cancellations its pathetic, I really don't know how Telkom can still do business with this kind of service.

They can come collect their router and sim card in our dustbin and not expect any payments from us for this pathetic service.