Upgrade of contract to LTE 10+10

I have been to the Telkom Mobile stores 5 times now.<br> <br> First there was no stock of the router I wanted. I then decided to go to Centurion mall. Did the upgrade on 27/02/2016 with a sim swop. Consultant Nadine said it will be active immediately.<br> I use this contract for work and have been using my phone for Internet which has cost me R500. Also, I lost out on 3gigs of data as the sim was not activated.<br> <br> I have been back to the Centurion mall 3 times already. No one can assist with getting the deal and sim active. Saturday Ithumeleng said her manager will sort it out and give me feedback on Monday. Nothing happened. Yesterday George said that he logged it with IT as the upgrade is stuck. I have yet to receive any feedback.<br> <br> Very disappointing service as I have been on this contract for 4 years now. My work has stopped now as I cannot access the internet. I need some sort of compensation for the extra data I had to buy from another provider and the data I have lost from last month due to the upgrade activation not yet done.<br> <br> I have thrown away my other sim so cannot use the data<br> <br> Please advise with a solution asap to activating this account otherwise please cancel my contract altogether