Upgrade Not Processed

Item: Telkom
Rating: 1

On the 23rd I submitted an online upgrade request and received an SMS: Dear customer, we are pleased to inform you that your online upgrade application has been pre-approved. One of our friendly agents will be in touch to continue with the upgrade process. Regards Telkom Online Upgrades.

Today I contacted Telkom to follow up and the agent tells me to contact the sales department because there are no records on the system pertaining to my upgrade.....how exactly does that work then if I got an SMS?

Please email me with feedback soonest

Helpful (0)

Replies (2)

Telkom's replyOfficial

01 Sept 2018, 11:29

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom's reply01 Sept 2018, 11:29

Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

's updateReviewer Update

07 Sept 2018, 15:10

Good Day Moenieb, I have never struggled this much to upgrade. I thought that I made a good decision by leaving my other service provider, yet when I upgraded with them I had my new device within 3 days....I have been waiting weeks with Telkom (who, as per your representative, has no record of my upgrade request). How much longer is this going to take or do you recommend that I go to another service provider. Regards, Chanel

's update07 Sept 2018, 15:10

Reviewer Update

Upgrade Not Processed

About

Community

Businesses

Follow Us