UPGRADE NOT DONE

Good day<br> <br> I requested our DSL package to be ugraded from a 2meg, 10gig line to a uncapped 2meg, the consultant said all is done, every time I get a dsl usage email it says our cap keeps getting finished. I see from a 10gig line, we now have a 1gig line (I mean really) and NO UNCAPPED!!! if I phone the technical support, they throw me back to accounts, and so forth, NO ONE IS SORTING THIS OUT! And we have already paid for the full month of service but have a 1 gig line with 15% usage left. UNACCEPTABLE!<br>