Upgrade nightmare

<p>I went to a Telkom Mobile branch to make an enquiry regarding an upgrade as my number was due for an upgrade, I was then told that credit vetting would take up to 72 hours, so I still had not received a response as to wherger I will be granted the upgrade.I started chatting to the online agents to find out how far everything is.I chatted to a very rude and unprofessional consultant named Samantha Abrahams who told me that my account was in arrears and that the request had been declined, which came as a shock because the said amount was already billed on the 14th of July so I ask her when the payment would clear since my account was already debited with this amount and she said that she doesn't know because the system had to clear the payment, and she ignored my questions until I decided to log out. I still don't know anything because of her attitude. </p>