UPGRADE NIGHTMARE!

Afternoon,<br> <br> Can someone please assist with my complaint soonest.<br> <br> On Saturday the 9th I went into the Telkom Mobile store at Richards bay. I requested to upgrade my line ***.<br> <br> The lady could unfortunately not help me with the upgrade as her system was locked. Since Saturday I've been back there on Sunday, 3 times Monday, 2 times Tuesday, 3 times Wednesday and again 2 times today. They can still not assist me with my upgrade due to something wrong on their system.<br> <br> This is extremely bad service. I really don't want to cancel my line but I'm forced to due to the bad service I have received to date.<br> <br> Below please find all the ref/case/incident no's allocated to my call:<br> <br> ORDER ***3A<br> CASE NO ***3<br> INCIDENT NO ***<br> <br> Please assist ASAP please please please.<br>