Upgrade? more like downgrade and theft of devices.

Please get a manager to get back to me because obviously these people refuse to understand that I refuse to be liable for their mistakes on why I did not receive my upgrade, and have to wait even longer.

Why must I be liable to have my contract cancelled, lose all my data and minutes, because someone could not do their job correctly, after I have been waiting 3 months for my upgrade.

I have 2 different tracking numbers, which means there are 2 missing devices.

10123 email and mobile "retentions" couldn't care about retaining a client.

And for the last time, please have my details corrected to correct my name.