Upgrade more like Down grade

How is it that in this day and age, it took Telkom almost a month (and still not finished) to "upgrade" their service offering to the much vaunted " UNLIMITEDhome 4Mbps". Up till now, the promised e-mail account is still not in operation, the promised "TI Mobile data (1GB)"is still noot available and I presumed, the "Unlimited Anytime Fixed to Fixed & Telkom Mobile" calls is alos just a promised still be fulfilled. Phoning 10213 is not helpful either as the call centre assured you that the Mobile Simcard is ready for collection at the nearest Telkom walk centre-in and when you arrived there, they cannot help you because the "upgrade" is nit completed yet on the technical side. Very, very frustrated is putting it mildly.