Upgrade mess ***

On 21 July 2025 I went to Mall@55 Telkom store to upgrade my telkom contract. I was convinced to take a more expensive mobile router than I had originally went to the store for, which is fine because I liked the new design. What I don't like is the fact that my upgrade has not been processed as an upgrade, but rather as an additional contract. I only have 1 device, so what must I do with the other contract. On the 12 September, I went to the Telkom store in Brooklyn Mall and they simply gave me a phone to call the call centre and no one answered the call, I was just juggled across multiple departments. I then called Telkom on 15 September and spoke to Winnie who assured me the matter would be resolved. This month, I received a bill of over R900 and now my account is in arrears because they did not debit my account as they were supposed to last month due to the investigation into my upgrade. How this is my fault, I don't understand and now it will also affect my credit profile. Please can someone fix this mess. I cannot be charged for a service I am not using. I'm happy to pay the R300-odd that the agent advised me about when I upgraded, but to be billed for two lines when I only have 1 is *******.