upgrade lineand billing

Poor Service :ADSL PAROW NORTH , CAPE TOWN

On recommendation by Telkom we request an (October 2017) upgrade our ADLS service from a 2mb line to a 10mb line. Telkom then incorrectly created an additional line and requested an additional R700 for this line. From this point forward we had two active 2mb and 10mb line, we could only use the 2mb line.

The 10bm line was never used and never swapped so that we could use it. The additional 10mb line was then billed from the time it was installed until date (22-Jan-2018). Due to this bill they cut all our services (2mb Line) in 1 January 2018.

Telkom people that we deal with was A and B

We had various calls logged and talk to various people at Telkom but the problem was just not solved.

The only consistent information we received was the incorrect increasing billing and the fact that we (the customer) must fix the issue Telkom caused).

On 1st January the 2mb ADSL line was finally disposed on we was put on the 10 mb line (4 month Later), unfortunate this line is slow (less than 5mb and sometime 2mb and in some case no connection at all) . a Telkom technician then informed as that the Telkom ADSL infrastructure in Parow North will never handle the 10mb line and we had log a call for downgrading the line to a 4mb (We logged the call on 21-January-2018), we will see if there is any improvement with this.

22-January-2018: Summary after 4 Months.

Incorrect Billing still not sorted out. Internet still an issue. Estimated time we spend with Telkom ( This includes the average time of 20 minutes before any call is answered) 50 Hours. Can still not understand how Telkom can sell a 10mb ADSL line if the infrastructure in Parow north can only handle at most a 5mb line.