Upgrade Internet

The first call was from the following 2 numbers and when i was trying to call them it didn't exist<br> ( *** ***)<br> 2-3 weeks ago Telkom Centre called me ,asking me if i want to upgrade the Internet . On Tuesday the 8th December i spoke to Nhlanhla and asked her to proceed with the upgrading . <br> She told me it would take 72 hours to be installed and the cost of my monthly instalment will increase from R579 to R581 . <br> On Tuesday the 15th of December at 08.46 am , I spoke to Lindewe and I asked her why the internet has not been upgraded yet. She said the cost of the upgrading wil cost me R726 a month. <br> She told me that she can see on the system that the upgrading has been cancelled . She also told me that Nhlanhla realized that she made a mistake by giving me the wrong information <br> As you can see wrong information was given to me by uncapable people working at the call centre.<br> I am the least to say unhappy and experienced bad service from telkom.