Upgrade Hassles and Unprofessional Service at Telkom Gateway.

I have recently upgraded my LTE service with Telkom after a good 2 years of service.

The agent helping me at Gateway Telkom was very uneducated about their products. See the following issues.

1) The service agent tried to convince me that uncapped does not get throttled at all (that is a lie), since we knew better we said we did not want uncapped. Only after we said no did she explain her version of throttling (slowing it down a bit but still fast enough to be used for basic browsing, my goodness that is slowing it down), would this being an uninformed customer they would have taken the uncapped deal and suffer at slow speeds when they explicitly stated they need fast internet.

2) I was told that the new router has a 1-hour battery backup (previous router had a 2hour backup), this was not the case to our surprise on when we tested for power outage. We re**** on this feature as it costs us greatly would there be a power failure.

3) A service agent told us that data would be added as a percentage of the days left ( 11days/30). I was then informed after a call from a service agent on 24th I'm paying 30c per megabyte for the remainder of the month? But I already have 12.7Gb loaded on my system that is just sitting there. That is costing me greatly. I had to also load more data because services halted and dropped a very important Skype video that is very negative on my statistics for being always online.

4) A Telkom Service agent phoned me on the 24th and after asking about my issues she just hung up on me. I find this very unprofessional.

5) I also want to log a complaint against the store manager at Telkom Gateway on the 21st. He was rude, did not make eye contact, told us we must come back tomorrow because it's close to shutdown time. If your door is open then you are open for business.