Upgrade gone nowhere...

Dear Telkom,

I don't know what to do anymore.

I've requested an upgrade, got confirmation by SMS to confirm upgrade and billing update... Still no upgrade....

I have made numerous calls, given too many reference numbers which do not help because no one can pick up anything....

I've been promised a phone call as the last agent said my order appears stuck due to the agent who processed the upgrade not fully completing the process.... Whose problem is this and why do I have to follow up to find out? How can no one override this? ***?

It's been a month since your lovely sales people did this....

I ask you with literal tears in my eyes, how I can resolve this?

I am frustrated beyond comprehension as the upgrade is not a want but a need and is costing me financially....

WHAT DO YOU WANT FROM ME??