Upgrade from Uncapped WIFI to Fibre and Services never Stopped

In October 2018 I received a call from Telkom to upgrade my service from Uncapped WiFi to a 10Mbps Fibre link. I have had endless issues with my account from that day. Services being cut off due to non payment twice now. I went into pay at the Telkom branch in Menlyn on the 24th of December but had to make a payment at Picknpay as Telkom does not accept payments in branches. In the meantime my accounts seemed very strange but i was sure the billing would be corrected as I was being billed for 2 services. I eventually had my services cut again towards the end of February. I never received a call or sms etc to warn me that my services were being suspended. My major gripe is the fact that when I eventually got hold of a call center rep, the call took me an hour on my cell phone as she had to explain and take me through the cancellation process on line. Eventually my Uncapped WIFI service was cancelled with a months notice on 25 February 2019. I've had to pay for WIFI from October 2018 to March 2019 without using the service. i would like a refund processed for this period.